The New Patient Experience: Promoting Care Through Patient-Centered Communication

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This Compendium eBook features a continuing education (CE) article that reviews the different patient interactions that occur during the typical dental office visit of the new patient, and describes the techniques that should be used by dental staff members in each situation. Download to earn 2 FREE CEU now!

The New Patient Experience: Promoting Care Through Patient-Centered Communication
Ankur Gupta, DDS
Cultivating patient-centered communication is a crucial aspect of overall patient care. Complete patient care consists not only of physical healing, but also of addressing the socio-emotional needs of the patient, as this has a direct impact on treatment outcomes. Communication between patients and staff should provide patients with the sense that they are valued, respected, and cared for. In addition, patient-centered communication should be undertaken as a system or set of policies that all dental staff members commit to and follow consistently.
Credits: 2 Self-Study CEU
Cost: $0
Provider: AEGIS Publications, LLC